Payment and Delivery
1) You can use all kinds of online single payment or installment options that vary according to your bank with your credit cards on our site. In your online payments, the amount will be charged from your credit card at the end of your order. In case of possible order cancellation or stock issues, refunds to your credit card will be made within 3 business days.
2) Order Price Refund
In case of cancellation of your orders for possible reasons; our company will refund the product price to your account and/or credit card within 14 business days. However, you must provide your bank account information and/or credit card information correctly and completely to our company's finance officers. In exchange transactions, the shipping fee is borne by the SELLER, and it is free for the BUYER.
3) Delivery
We strive to deliver the products you ordered to cargo on the same day. For products that take time to procure, the cargo delivery time is 14 (fourteen) business days as stated in the product details.
To ensure the product delivery is carried out without interruption, please provide the address of the place you are at during the day as the delivery address.
Your requests will be processed to be prepared according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be shipped via Bovo Cargo. After your orders are confirmed, they will be delivered to the cargo company within 7 (seven) business days at the latest. Cargo deliveries are valid only for Turkey.
4) Payment Tracking
If the system cannot complete the transaction due to any problem, our visitor is informed of this situation at the payment page result.
In case of any error at the specified address, contact is made with the person who placed the order regarding the order that could not be delivered.
The validity of the email address provided by our visitor is confirmed by an automatic email sent after the order is processed.
Regarding the delivery, we are responsible not only to the customer but also to the bank whose credit card system we use.
Please note!
Open and check the packages you think were damaged during shipment in front of the authorized person of the company you received them from. If you think there is any damage to the product, do not accept the product and have a report drawn up by the cargo company.
After the product is received, it is accepted that the cargo company has fully fulfilled its duty.
If the product is damaged: Please notify the report you have prepared to info@birdiejay.com as soon as possible.
If you perform these actions, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this email, you will help us in our work related to the product.
