Payment and Delivery
1) You can take advantage of our credit cards and all kinds of credit cards online single payment or installments that vary according to your bank. For your online payments, you will receive an amount of footage from your credit card at the end of your order. For order cancellations or inventory issues, a refund to your credit card will be made within 3 business days.
2) Order Price Refund
In case your orders are cancelled for possible reasons; within 14 business days, our company will refund the product price to your account and/or credit card. However, you must accurately and fully report your bank account information and/or credit card information to our company's financial authorities.
3) Delivery
We endeavor to deliver the products you have ordered to the cargo on the same day. The shipping delivery time for products that take time to supply is 14 (fourteen) working days as indicated in the product detail.
Please provide the address of your location during the day as the delivery address so that product delivery can be carried out without disruption.
Your requests will be processed to prepare according to the type of delivery you have determined at the end of the order. Products from our Istanbul-based company will be sent with Domestic Cargo cargo company. Once your orders are confirmed, they will be delivered to Kargo at the end of 7 (seven) working days at the latest. Cargo deliveries are only valid for Turkey.
4) Payment Tracking
If the system in question cannot perform the transaction due to any problems, our visitor is informed about this situation as a result of the payment page.
In case of any errors at the specified address, the orderer is contacted about the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent following the transfer of the order.
We have as much responsibility to the bank where we use the credit card system as the customer when it comes to the delivery.
Please be careful!
Open and check the packages that you think were damaged during the shipment in front of the company authority you received. If you believe that there is any damage to the product, do not receive the product by making a report to the cargo company.
After the product is received, it is accepted that the cargo company has fully fulfilled its duties.
If the product is damaged: Send the prepared report to the info@birdiejay.com as soon as possible.
If you perform these operations, we will start work on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this email, you will help us in our work on the product.
