CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
1.If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.
2.Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the products they purchase.
3.In exchange transactions, the shipping fee is borne by the SELLER, while in return transactions, the shipping fee will be charged to the BUYER.
4.Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5.The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any documents such as warranty certificates and user manuals, if available.
6.If the purchased product becomes impossible to sell, the seller must notify the buyer of this situation in writing within 3 days from the moment they learn of it. The total amount must be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7.If the buyer does not pay the price of the purchased product or cancels it in bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8.If it is determined after product delivery that the credit card used by the buyer for payment was used unjustly by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the SELLER within 3 days, with shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
9.If force majeure events unforeseeable by the seller occur and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order; if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer paid by credit card and cancels, the product price will be refunded to the bank within 14 days from the cancellation, but the bank may take 2-3 weeks to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10.The buyer will inspect the goods/service before receiving the contract subject; damaged and defective goods/services such as dented, broken, torn packaging, etc. will not be accepted from the cargo company. The goods/services received will be considered undamaged and intact. The BUYER must carefully protect the goods/service after delivery. If the right of withdrawal is to be used, the goods/service must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11.THE BUYER may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or penal liability and without giving any reason, provided that they notify the SELLER via the contact information below within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization at the address they indicate.
12.CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY NAME: OPTİMİST TEKSTİL SATIŞ VE PAZARLAMA ANONİM ŞİRKETİ
ADDRESS: MERKEZ MAH. GÜZELYURT SK. NO: 3 İÇ KAPI NO: 24 KAĞITHANE/ İSTANBUL
EMAIL: info@birdiejay.com
RIGHT OF WITHDRAWAL PERIOD: 14 days
13.The buyer's 14-day right of withdrawal period starts from the date the purchased products are received.
14.To exercise the right of withdrawal, the process necessary for returning the product to the SELLER must be initiated within 14 (fourteen) days, and the product must not have been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
15.The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders invoiced on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
16.The return form, the box and packaging of the products to be returned, and if any, the standard accessories must be delivered completely and undamaged.
RETURN CONDITIONS:
17.The SELLER is obliged to refund the total amount and documents obligating the BUYER within 10 days at the latest from the receipt of the withdrawal notice and to receive the goods within 20 days.
18.If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages proportionally to the fault. However, the BUYER is not responsible for changes and deteriorations caused by proper use of the goods or products within the withdrawal period.
19.If the use of the right of withdrawal causes the campaign limit amount arranged by the SELLER to fall below, the discount amount used within the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
20.Products prepared at the BUYER's request or clearly for personal needs and not suitable for return, such as underwear bottoms, swimwear and bikini bottoms, makeup products, thermoses and water bottles, disposable products, goods that are perishable or may expire, products that are not suitable for return for health and hygiene reasons if the packaging is opened by the BUYER after delivery, products mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines except those provided under subscription agreements, services performed instantly in electronic environments or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the BUYER cannot be returned according to the Regulation. Also, the right of withdrawal cannot be exercised for services started with the consumer's consent before the withdrawal period ends, according to the Regulation.
21.For cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) to be returnable, their packaging must be unopened, untried, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
22.If the BUYER makes payment transactions by credit card and defaults, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; it may demand the arising expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the damages and losses suffered by the SELLER due to the delayed fulfillment of the debt.
PAYMENT AND DELIVERY
23.Through our site, you can benefit from online one-time payment or online installment options with all kinds of credit cards. At the end of your order, the amount will be charged to your credit card for your online payments.
