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BRAND AND PRODUCT

Why Birdiejay?

Birdiejay is crafted using advanced fabric and stitching technology introduced for the first time in Turkey. With fabrics that sculpt without squeezing, patterns that enhance your body’s best shape, and a stylish look, Birdiejay brings a fresh perspective to activewear. We are confident it will become your go-to favorite once you try it.

Why is the product priced higher?

Our mission has always been to create a product of exceptional quality, which is why we use only the finest materials in production. Naturally, this impacts the cost of the product. However, you can rest assured that we maintain a fair pricing policy.

What are BIRDIESCULPT, BIRDIEFLEX, and BIRDIESHINE? What are their differences, and why is there a price difference?

You can read our blog post where we explore and explain the topic in detail.

What are the differences between Leggings of a Lifetime, Leggings of a Lifetime 7/8, and Limitless No Front Seam Leggings?

You can read our blog post where we explore and explain the topic in detail.

The model/color/size that I want is out of stock. When will it be restocked?

At Birdiejay, all products are produced in limited quantities, and to offer a variety of options, the same items are not reproduced. Therefore, apart from our classic black leggings, LEGGINGS OF A LIFETIME - BLACK, we currently have no plans to restock other products. We recommend purchasing your favorites before they sell out. However, we’re always open to your feedback—there may be surprises for highly requested items!

I am not sure about my size. Which one do you recommend?

You can refer to our size chart for general measurements. If you're still unsure, feel free to contact us at info@birdiejay.com or through our social media accounts.

Are your products suitable for alterations?

Yes, they are. You can have alterations done by a trusted tailor.

ORDERS & SHIPPING

How many days will it take for my order to reach me?

Delivery times vary for domestic and international orders. Domestic orders are typically shipped within 1-2 days and delivered within 1-3 days. Please note that during special occasions and public holidays, delivery times may extend as shipping companies do not operate on these days.Once your order is shipped, you will receive an email with a tracking link. You can also track your package by logging into your account and clicking on your order.If you need further assistance, feel free to contact us via info@birdiejay.com or through live support.

Can I change the address on my order?

If you need to make an address change for your order, please contact us at info@birdiejay.com or through our social media accounts. If your order has not been shipped yet, it will be sent to your new address.

How can I cancel my order?

We do not process order cancellations. If you wish to return the product after it has been delivered to you, please fill out the Product Return/Exchange Form on our website.

Can I exchange the product I purchased before it is delivered to me?

We do not process order cancellations. If you wish to return the product after it has been delivered to you, please fill out the Product Return/Exchange Form on our website.

RETURNS & EXCHANGE

What is Birdiejay’s return policy?

All orders can be returned within 14 days from the date they are delivered to you. During this period, we gladly accept items that have their tags intact, have not been worn except for trying on, are unwashed, undamaged, and free from stains. To ensure your return is accepted, the return package must be prepared using the original Birdiejay packaging materials (box, bag, tags, etc.). Returns that do not meet these conditions will be declined.

Is exchange possible?

Yes, exchanges are possible. You can request an exchange on our website within 14 days from the date your order is delivered. During this period, we can process exchanges for items that have their tags intact, have not been worn except for trying on, are unwashed, undamaged, and free from stains.

What situations are covered under the warranty?

Our warranty covers defects resulting from the production process, such as seam tears.

What should I do if my order is damaged, incomplete, or incorrect?

If you encounter such an issue, you can contact us via our Return or Exchange page or at info@birdiejay.com. After conducting the necessary reviews, we will get back to you as soon as possible. Customer satisfaction is always our top priority, and we assure you that no customer will be left at a disadvantage under any circumstances.

When will I receive my refund if I return the products?

Once the returned products reach us, we conduct the necessary checks and approve them within one week. After approval, your refund will be processed within a few business days, depending on your bank. Please note that the reflection time and method on your credit card statement may vary based on your bank. For international orders, we do not refund any customs duties, additional taxes, or fees applicable to your purchase.

Who covers the shipping costs for returns and exchanges?

For exchanges, all shipping costs are covered by us. For returns, the shipping cost will be deducted from your refund.

INTERNATIONAL ORDERS

Do you offer international shipping?

Yes! We currently ship to the United States, the United Kingdom, Germany, Belgium, France, the Netherlands, Spain, Switzerland, Italy, and Canada. If you wish to place an order from a country not listed here, please email us at info@birdiejay.com.

Why am I paying additional taxes or fees for my international orders?

For international orders, customs duties or additional fees may be charged depending on the country where the order is placed. These charges are not imposed by Birdiejay but by the respective authorities of the destination country.

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